Privacy Policy

Last updated: February 6, 2026

Artrovo Gundam, a division of Iron Valley Logistics LLC ("we," "us," or "our"), respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website at prints.artrovogundam.com and our 3D printing services.

1. Information We Collect

Information You Provide

  • Account information: Name, email address, and password when you create an account
  • Shipping information: Delivery address for order fulfillment
  • Payment information: Processed securely by Stripe — we never store your card details
  • 3D model files: Files you upload for printing (encrypted at rest with AES-256-GCM)
  • Communications: Messages sent through our contact form

Information Collected Automatically

  • Usage data: Pages visited, features used, and interactions with our site
  • Device information: Browser type, operating system, and screen resolution
  • Cookies: Authentication tokens (httpOnly, secure) and cart preferences (localStorage)

2. How We Use Your Information

  • Process and fulfill your 3D printing orders
  • Send order confirmations, status updates, and shipping notifications
  • Provide customer support and respond to inquiries
  • Improve our services and website experience
  • Prevent fraud and maintain security

3. Information Sharing

We do not sell your personal information. We share data only with:

  • Stripe: For secure payment processing
  • EasyPost: For shipping label creation and tracking
  • Email service: For transactional emails (order updates)
  • Law enforcement: When required by law or to protect our rights

4. Data Security

  • All uploaded files are encrypted at rest using AES-256-GCM
  • Passwords are hashed with bcrypt (12 salt rounds)
  • Authentication uses JWT tokens with 1-hour expiry
  • All data transmitted over HTTPS/TLS
  • Payment data is handled by PCI-compliant Stripe infrastructure

5. Data Retention

  • Account data: Retained while your account is active
  • Order history: Retained for accounting and legal compliance
  • 3D model files: Retained for 90 days after order delivery, then deleted
  • Contact form messages: Retained for 1 year

6. Your Rights

You have the right to:

  • Access: Request a copy of the personal data we hold about you
  • Correction: Request correction of inaccurate data
  • Deletion: Request deletion of your account and personal data
  • Portability: Request your data in a machine-readable format
  • Opt-out: Unsubscribe from marketing emails at any time

7. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act, including the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell personal information.

8. Cookies

We use the following cookies and storage mechanisms:

  • Authentication: httpOnly cookies for secure session management (essential)
  • Cart: localStorage to persist your shopping cart between visits (functional)
  • Analytics: Anonymous usage analytics to improve our service (optional)

9. Children's Privacy

Our Services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, please contact us.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered users of material changes via email. The "Last updated" date reflects the most recent revision.

11. Contact Us

For privacy-related inquiries, contact us at orders@prints.artrovogundam.com or visit our contact page.