Return Policy

Last updated: February 6, 2026

Because every item we produce is custom-manufactured to your specifications, our return policy differs from standard retail. We stand behind the quality of our work and want you to be satisfied with your order.

Cancellations

Before Printing Begins

You may cancel your order for a full refund at any time before it enters the "printing" stage. To cancel, visit your order page and click "Cancel Order," or contact us.

After Printing Begins

Once printing has started, cancellations are handled on a case-by-case basis. If the print is in early stages, we may be able to stop it and issue a partial refund. Contact us as soon as possible.

Quality Guarantee

We are committed to delivering high-quality 3D prints. If your order arrives with any of the following issues, we will reprint or refund at no extra cost:

  • Significant layer separation or delamination
  • Missing features or broken sections due to print failure
  • Incorrect material or color from what was ordered
  • Dimensional errors exceeding the tolerance for the selected quality tier
  • Damage during shipping (visible upon delivery)

What's Not Covered

Since 3D printing is a manufacturing process, some characteristics are normal:

  • Minor layer lines consistent with the selected quality tier (especially Draft tier)
  • Small imperfections from support material removal
  • Slight color variation between batches of the same filament
  • Design issues present in the original 3D model file
  • Parts printed exactly as specified that don't meet unstated expectations

How to Request a Return or Reprint

  1. Contact us within 14 days of receiving your order
  2. Include your order number and photos showing the issue
  3. We will review your claim within 2 business days
  4. If approved, we will offer a reprint or refund at your choice

Refund Timeline

  • Cancellation refunds: Processed within 3-5 business days
  • Quality issue refunds: Processed within 5-7 business days after approval
  • Refunds are returned to the original payment method via Stripe

Bulk Order Returns

For bulk orders (50+ units), we will inspect a sample before full production whenever possible. Partial returns may be arranged if a portion of the batch has quality issues. Deposits are non-refundable once production has begun.

Contact

For return or refund requests, email us at orders@prints.artrovogundam.com or use our contact form.